The scope of services of M&P
- Ticketing system for key FM processes such as maintenance
- Joint implementation with BSH real estate project managers
- Integration of CADs/BIM models into a CAFM system
- Components of the ‘FCM Ticket Solution’:
- User-friendly interfaces thanks to pictograms and multi-level menus
- Usability on mobile devices
- Notifications can be directly assigned by SAP as a back end
- QR codes on technical systems for quick fault reports
- Duplicate check to avoid identical notifications
Building information modelling is the main topic at virtually all events in the field of facility and real estate management. BIM is a subject usually discussed in the construction phase, but M&P BEGIS is moving the conversation along: our SAP professionals have taken BIM into the operational phase, for example at BSH Hausgeräte GmbH.
M&P BEGIS already pointed out the importance of BIM in operations in presentations at the SAP Real Estate Forum in Berlin and BIM Days Germany in Bochum/Berlin. What they mean is the integration of CADs/BIM models into a CAFM system – closing the gap in the BIM process. With this continuation of BIM, the building-related information gathered during the construction phase can be used in operation. Decisive added value for facility management.
BIM in operation provides structure for unplanned disruptions
The main process in facility management is maintenance. Unplanned measures, from a dripping tap to a failed heating system, are the most work. These disruptions need to be resolved ad hoc and usually as a high priority. That requires structured, reliable information: who reports the problem? What is it? Where is it located? When did it occur?
At a large company like BSH Hausgeräte GmbH, which operates many sites and production facilities in over 40 countries, this is a major challenge that cannot be taken on alone: you need partners. No sooner said than done: Frank Ehrlich, Real Estate Project Manager at BSH, approached M&P BEGIS with a concept proposal. The two companies worked together to implement the FCM Ticket Solution project.
The FCM Ticket Solution: user-friendly worldwide thanks to pictograms
The focus on user-friendly interfaces was an important element of the project. As it was to be used globally, language could play only a subordinate role. Another requirement was usability on mobile devices such as laptops, tablets and smartphones. In addition, it needed to be possible to access the architectural and technical objects stored in the CAFM system (in this case SAP) automatically. Notifications, e.g. relating to a technical system, needed to be directly assignable. This locked in SAP as the back end for the application.
The user-friendliness was achieved with pictograms and multi-level menus. A description of the pictograms is available in the local language for easy comprehension. Mouseovers and help functions provide intelligent and intuitive support for users.
How is the ticket system used in the event of a fault? It’s very simple: QR codes are attached to the technical systems and the door signs. In the event of a fault report, the system or room is recorded with the help of the camera integrated into the hardware. Information for a report is included automatically and does not have to be added manually by the user. If there is no QR code, the location can be determined via a structured list of architectural objects. ‘Suitable’ fault messages are pre-formulated for different types of areas.
The ticket system has a duplicate check to prevent multiple reports of the same issue as far as possible. Through the dynamic creation and parameterisation of the system, BSH can make its own adjustments with little effort. This makes the solution highly flexible and adaptable to local conditions.
After a successful pilot project in Germany and extremely positive feedback from users, the worldwide roll-out of the application is now taking place throughout the corporate Group. M&P BEGIS was glad to be able to support this project.
To be continued!? Frank Ehrlich, Real Estate Project Manager at BSH Hausgeräte GmbH, draws a satisfied initial conclusion: ‘The development partnership with M&P BEGIS was based on a great deal of trust, and we developed a highly flexible, user-friendly solution in several iterations. We were never disappointed, and chose the right partner in M&P BEGIS both in terms of expertise and in terms of professional consultation and implementation of the project. With that in mind, we can certainly envisage implementing further projects with M&P BEGIS.’